When we first started exploring Quality Management System or Total Quality, we immediately saw the connection with the "a regola d'arte" or " work done by the book" philosophy our ancestors passed down to us.
That’s why we embraced the idea of total quality management as the foundation for continuous improvement.
We understand that consistent results can only be achieved with clear processes, controls, measurements, and standards—basically, written rules. And we also know that creating shared standards is key to ensuring customer satisfaction.
